Knowledge Transfer is the gap. We have plenty of tools for work and plenty of self-help solutions, and yet we have spent very little time identifying the gap. Transferring the correct knowledge to the right people is a game-changer in how Knowledge worker works.
"Amateurs talk strategy, professionals talk logistics" General Omar Bradley
I desperately want to point at a report or Powerpoint deck and say, "There is the problem" [MIC DROP]. Then I could send the minions to go fix the "All the Things." But that isn't how it works.
The idea of Process Debt stemmed from constantly hearing that this or that software was terrible. Looking under the hood, you will most likely find that the software unwieldy customization made it terrible. Any customization that doesn't add value or assist the workstream increases "Process Debt."
At their core, computers are simply a device of ones and zeros. However, all of the ones and zeros are hiding behind an abstraction. An abstraction is a layer within a system that hides complexity below. We don't think about all the hidden complexity in our world, but it is everywhere.