Process Debt

Salesforce Reporting and Process Debt

Managers and end-users love Salesforce reports because they have access to a powerful dataset. End-user usually have tactical reports, and managers have reports that provide a general overview. These reports generally bubble up within the organization, which can be the start of Process Debt.

A Case for Process Debt

The idea of Process Debt stemmed from constantly hearing that this or that software was terrible. Looking under the hood, you will most likely find that the software unwieldy customization made it terrible. Any customization that doesn't add value or assist the workstream increases "Process Debt."