Professionals talk Process
"Amateurs talk strategy, professionals talk logistics" General Omar Bradley
Process Debt
Process Debt - Being Report Wise and Process Foolish
I desperately want to point at a report or Powerpoint deck and say, "There is the problem" [MIC DROP]. Then I could send the minions to go fix the "All the Things." But that isn't how it works.
Automation's Evil Twin, Sunk Cost
Automation, I know your allure. Your promise is powerful. The reduction of work is thrilling. Yet, I have been disappointed so many times.
Salesforce Reporting and Process Debt
Managers and end-users love Salesforce reports because they have access to a powerful dataset. End-user usually have tactical reports, and managers have reports that provide a general overview. These reports generally bubble up within the organization, which can be the start of Process Debt.
A Case for Process Debt
The idea of Process Debt stemmed from constantly hearing that this or that software was terrible. Looking under the hood, you will most likely find that the software unwieldy customization made it terrible. Any customization that doesn't add value or assist the workstream increases "Process Debt."